One inbox. A whole team on the same page.
All communication in one place—instead of isolated on personal employee phones.
Your account is created in iMedia Audiences’ system.
A better way to
keep business moving.
A shared team Inbox brings customer communication together across connected SMS, email, web chat, and social channels. Collaborate on conversations and keep the context your team needs to follow up.
What you can do
- Keep customer messages in a shared team workspace
- Connect SMS, email, web chat, and supported social channels
- Follow up from desktop or the mobile app
Availability depends on your plan, connected services, and account configuration. Confirm your setup with iMedia Audiences.
Make it part of your day.
- 01
Connect your available messaging channels.
- 02
Bring your team into the shared Inbox.
- 03
Respond to enquiries with the full conversation in view.
Inbox Messaging Hub: at a glance
Collaborate with your team on communicating with customers from a unified Inbox for SMS, email, web chat, Facebook, and Instagram.
- Getting started
- Connect your available messaging channels. Bring your team into the shared Inbox. Respond to enquiries with the full conversation in view.
- Account requirements
- Create your account through iMedia Audiences. Availability depends on your package, connected services, and permissions; confirm your setup before activating tools.
Your questions, answered.
Practical answers before your next step.
What is the Business App shared Inbox?
Inbox is a team workspace for customer conversations across connected messaging channels. It helps keep communication together instead of isolated on employees’ personal phones.
Which messaging channels can I connect?
Supported channels include SMS, email, web chat, Facebook, and Instagram, subject to account configuration and current platform support. Confirm your required channels with iMedia before activating them.
Can I follow up away from my desktop?
Yes. Business App supports web and mobile access. Create your iMedia account first, then sign in with the same Business App email on your device. Available mobile tools depend on your enabled services.
More connected.
More time for your business.
Create your account with iMedia Audiences first.
Then sign in, connect your tools, and take Business App with you.